A New Year Brings A New Team Member

Gillian Harte-Smith

We are delighted to announce a new team member here at Grotech Production – Gillian Harte-Smith has joined us as Administrative Assistant.

Gillian, who has lived in Yorkshire for 19 years, joins us from a background in retail and call-centre environments with a wealth of experience in customer-facing roles including time as a Customer Assistant and trainee Health Care Advisor at Boots.

I’m delighted to have joined Grotech at a time of steady growth for the company. I thrive on providing superlative customer service, and am currently going through an extensive training programme to make myself familiar with all the Grotech systems, enabling me to work with clients to ensure their products are delivered and / or shipped out at the correct times. I hope to be able to spot opportunities for improvement on efficiency wherever possible to make the entire supply chain run as smoothly as possible.”

Stephen Moore, Customer Relationship Manager at Grotech says Gillian has already started making an impact within the company. “Gillian was appointed for both her highly personable attitude and her organisational skills. We have a large and varied client base at Grotech and time is of the essence for processing shipments and orders. Queries need to be dealt with and resolved quickly and we’ve already  seen the benefits of Gillians involvement.”